Enabling Bitrise Support user for your app
If you need quick tech support from us, our onsite chat support can look into your project and fix your technical issues in the most efficient way! All you have to do is enable
Bitrise Support user so that we have access to your project, specifically to your workflow, your build log, your app settings or to your yml.
With the toggle function, you can easily turn the
Bitrise Support user on and off, no need to add us as a user to your app's Team any more.
Let's see how to set it up!
Go to the
Settingstab of your project.
Scroll down to the
Enable Bitrise Support user for this appand toggle the switch to the right to enable it.
It might take a couple of seconds to work and you might need to refresh your page to see the enabled status.
Ping us through our onsite chat and notify us that you have enabled the Bitrise support user for your app so that we can help you with your issue.
What the Bitrise Support user can see if it's enabled⚓
The Bitrise Support user has access to your builds and can edit your workflows. We can also modify the inputs of the
Code and the
Settings tab. In the case of a failing workflow, our best practice is to create a new and correct version of the failing workflow called
support-testing. You can compare our
support-testing with your own and update yours or keep the
support-testing workflow, rename it as you wish, and develop it further.
What the Bitrise Support user can't see if it's enabled⚓
The Bitrise Support user can't see your
Account information or any
Billing information. Only the owner of the account has access to this information and has the right to modify any account-related records.